Terms and Conditions

Basic information about the company:

Business name: Marija Ajković pr Art studio Marija Strajnić Belgrade (Voždovac)

Headquarters: Jove Ilića 159, 11000 Belgrade, Serbia

MB: 63537217

PIB: 108560120

Email: lovers@lovers.rs

Tel: 063492542

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If you have any questions regarding the order, or in case of complaints or cancellations, contact us.

These general terms of use refer to the use of the website URL http://www.lovers.rs (hereinafter: "Lovers") and are written in accordance with the positive regulations of the Republic of Serbia. The conditions govern the functioning of the Lovers store, and the legal relationship between the Art studio Marija Strajnić registered users (hereinafter: "Users") and buyers of products, goods or services (hereinafter: "Customers").

By using the Lovers store, you confirm that you agree to the terms of use.

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  1. What is Lovers store?

Lovers store is a website intended for the sale of illustrations, clothing, fashion accessories and art objects.

 

 


  1. Offer

The product offer at Lovers stores may change from time to time due to the nature of the business. Prices of individual products can be regular prices, special prices, or discounted prices.

Photos, pictures or video material published within the offer are the property of the company Art studio Marija Strajnić or its suppliers and business partners, if stated so.

Art studio Marija Strajnić sells products online and sells/delivers them worldwide.

 

 


  1. Registration procedure

 To register for Lovers store, the user must be at least 18 years old.

In order for the user to be able to shop within the Lovers store, he/she can register and create his/her account.

When registering and creating account, the user enters the following information: name and surname, e-mail, telephone and delivery address. After entering the above data, the user receives an e-mail with a confirmation of the order and an email to confirm registration. The user needs to confirm by clicking on the appropriate field in the email and then create a password.

The Lovers store is not responsible for the accuracy of the data entered by the user / customer. If there is a change in data, the user is obliged to update his user account or to inform us about the changes via email address: lovers@lovers.rs

As a registered user, after entering his/her username and password, the customer has an insight into current and previous purchases within his/her user account.

The registered user has the option to go to the payment selection page without re-entering their personal data.

Shopping in the Lovers store is also possible without registration and creating a user account.

 

 


  1. Ordering and delivery

Purchases through the Lovers store are possible for registered and also unregistered users.

Products are ordered electronically. By pressing the Buy button, the selected product is added to the shopping cart.

After concluding the order to the email left by the Customer as a contact, a confirmation will be forwarded that the order has been received by Lovers store. If the Buyer does not receive such a confirmation, it is necessary to check the correctness of the e-mail address he left as a contact or to report the problem to the email address: lovers@lovers.rs

Art Studio Marija Strajnić reserves the right to check the data provided by the User when creating the order in order to validate them and to contact the Customer by e-mail or telephone for the purpose of correcting them and the most efficient realization of the delivery of the ordered products.

Art Studio MarijaStrajnić reserves the right to cancel the order due to technical and other reasons, of which the Buyer will be notified by email specified during registration or by phone.

Upon receipt of the order and validation of the Buyer or the order data, the Seller proceeds to process the order.

The buyer pays the price to the Art studio Marija Strajnić, and together with the product, an invoice, a notice and a withdrawal form are delivered to him.

It is considered that the distance sales contract is concluded between the Art Studio Marija Strajnić (bidder) and the Buyer signed at the moment when the Art Studio Marija Strajnić confirms the order and the Buyer receives the first e-mail about the status of his order.

The buyer is the person whose data is specified in the order. Customer information cannot be changed after sending the order.

 

 


  1. Product prices

The prices of all products displayed at the Lovers store are stated in Serbian currency RSD. In products description you can find the price in EUR, but bare in mind that it is not updated regularilly and that it can vary in small percentage in relation to the change of rates. You can check the exact rates for RSD currency each day here.
The prices are determined in advance and are stated together with the corresponding VAT. Prices are valid for all customers only and exclusively for the duration of the offer, only on this website and only under these General Terms and Conditions.

We reserve the right to change the price. Prices are rounded to two decimal places.

 

 


  1. Methods of payment

When paying for the ordered products, regardless of the chosen method, the buyer is obliged to pay the delivery costs, which are added to the total amount of the order. Delivery costs depend mostly on product weight and quantity, and also on delivery location.

 

  • COD

When paying by cash on delivery, payment is made in cash and the buyer is obliged to pay the delivery costs in addition to the price of the goods. Available only on the territory of Republic of Serbia.

 

  • By payment to a bank or post office account

By choosing to pay by general payment slip, the user is sent all the necessary information to the email address in order to be able to make the payment (bank account, amount, order number). In this case, the delivery of the ordered products will be made after the recorded payment. Available only on the territory of Republic of Serbia.

 

  • Payment by payment cards

Payment is possible worldwide, with payment cards, but only in RSD currency. The last step of payment is made on the Bank's website where you enter your payment card information. The total amount and shipment number are entered automatically and cannot be changed. After a successful purchase, you will be returned from the Bank's website back to the Lovers store with a confirmation that the purchase was successful. If there is an error related to the transaction, you will be returned to the Lovers store with a notification of the failed transaction.

 

All payment card data is encrypted directly exchanged between the Customer and the Bank's server of payment card processors, and their security or confidentiality of data is guaranteed and provided by the Bank.

When entering payment card data, confidential information is transmitted via the public network in a protected (encrypted) form using SSL protocols and PKI systems, as currently the most modern technology.

Data security at the time of purchase is guaranteed by the payment card processor.

The processor for the purchase with Payment Cards is the Bank, so the complete billing process is performed on the bank's website. At no time is the data on the payment card available to the system of the Art Studio Marija Strajnić, and therefore the Art Studio Marija Strajnić will not be responsible for their misuse.

Art Studio MarijaStrajnić completely disclaims any responsibility for damage that may occur to the User and / or third parties due to unauthorized or unauthorized use of the payment card or any misuse of the same (stolen payment card, use of payment card without the knowledge of its owner, etc.) . In this case, Art Studio Marija Strajnić will not refund the funds paid.

Art Studio Marija Strajnić is not responsible for the interruption of the internet connection or the unavailability of the payment card processor.

Art Studio Marija Strajnić will, in accordance with the valid legal regulations, take all available measures in order to protect the data on the Buyer, as well as the data on the payment of the e / invoice. This information will be considered a business secret and will be available only to employees who need this information to do their job. Art Studio Marija Strajnić will not use the stated data on the Buyer for the purpose of submitting advertising notices to its and / or third parties, unless the Buyer has given his explicit consent for the same.

The user can send all complaints about the payment to the e-mail address lovers@lovers.rs

 

 


  1. Protection of confidential transaction data

When entering payment card data, confidential information is transmitted via the public network in a protected (encrypted) form using SSL protocols and PKI systems, as currently the most modern cryptographic technology.

Data security during the purchase is guaranteed by the payment card processor, Banca Intesa ad Belgrade, so the complete billing process is performed on the bank's website. At no time is payment card information available to our system.

 

 


  1. Conversion statement

 All payments will be made in the local currency of the Republic of Serbia - dinar (RSD). The middle exchange rate of the National Bank of Serbia is used for informative presentation of prices in other currencies. The amount for which your payment card will be charged will be expressed in your local currency through conversion into the same at the exchange rate used by card organizations, which we cannot know at the time of the transaction. As a result of this conversion, there is a possibility of a slight difference from the original price listed on our site. Thank you for your understanding!

 

 


  1. Delivery of goods and possible restrictions


    - On the territory of the whole of Serbia:

Art studio Marija Strajnić delivers on the territory of the whole of Serbia, door to door for all orders in cooperation with the courier service Post Express. Your order will be delivered within maximum of 2 working days from the day when Art Studio Marija Strajnić confirms the order. Delivery of goods is not done on weekends, state and religious holidays in accordance with the Law on State and Other Holidays in Serbia.

Delivery time may be extended due to circumstances beyond the influence of Art Studio Marija Strajnić (malfunction, suspension of courier services, traffic jams and accidents, weather conditions, holidays, pandemics, etc.)

Delivery time may be extended during the holidays due to increased workload.

Delivery of goods is made to the address you specified during registration.

Delivery of goods is done through the courier service Post Express.

If you have a problem with the delivery of goods, you can contact us at the e-mail address: lovers@lovers.rs

 

          - Outside of Serbia (worldwide):


Art studio Marija Strajnić
delivers its products worldwide, in cooperation with the regular national post service. Please allow for up to 2-3 days for processing and shipping your order. Once your order is shipped, you can expect from 5 days up to 3 weeks for final delivery. Due to COVID, shipments may be delayed longer than usual.

Delivery of goods is not done on weekends, state and religious holidays in accordance with the Law on State and Other Holidays in Serbia and the country of delivery.

 

Delivery time may be extended due to circumstances beyond the influence of Art Studio Marija Strajnić (malfunction, suspension of courier services, traffic jams and accidents, weather conditions, holidays, pandemics, etc.)

Delivery time may be extended during the holidays due to increased workload.

Delivery of goods is made to the address you specified during registration.

If you have a problem with the delivery of goods, you can contact us at the e-mail address: lovers@lovers.rs

 

 


  1. Complaints and refunds

The buyer can file a complaint to the seller in order to exercise his rights, as well as due to incorrectly calculated prices and other shortcomings.

If you have a problem or question with the item purchased through our website, you can contact us at +38163492542 on working days from 9 am to 5 pm.

The buyer is obliged to inspect the delivered goods immediately upon receipt and to immediately inform the supplier about any possible defects.

 

The consumer can file a complaint electronically to the e-mail address: lovers@lovers.rs with the delivery of the invoice for inspection or other proof of purchase (copy of invoice, slip, etc.).

The seller is obliged to issue a written confirmation to the consumer or to confirm the receipt of the complaint electronically, ie to announce the number under which his complaint is registered in the records of received complaints.

The seller is obliged to respond to the buyer's written complaint without delay, and no later than within eight days from the day of receipt of the complaint, in writing or electronically. The deadline for resolving the complaint is 45 days.

In case of return of goods and refund to the Customer who has previously paid with one of the payment cards, Art Studio Marija Strajnić is obliged to make the refund exclusively through VISA, EC / MC and Maestro payment methods, which means that the bank will refund to the cardholder's account.

 

 


  1. User Notices

If you have any questions or comments regarding this site, please send a message to lovers@lovers.rs

 

 


  1. Disclaimer

Despite the effort to make our product information as accurate and up-to-date as possible, it can happen that it changes so quickly that we cannot correct or change it and that it is still unchanged in the Lovers store. If an order for such a product is placed, the Buyer will be notified of the changes and the sale will be terminated.

 

In the event that certain products are unavailable, we will notify the customer and allow him to cancel the purchase or make a purchase of another available product. If the Buyer has already paid for the product that is not available, the money will be refunded.

 

 


  1. Site changes

Art Studio Marija Strajnić reserves the right to modify or discontinue this site at any time, temporarily or permanently, in whole or in part, without prior notice or to limit the availability of the site to certain persons or geographical area.

 

 

  1. Change of terms of use

Art Studio Marija Strajnić may change or supplement these terms of use at any time, without prior notice. Such changes are binding for you, so it is recommended to periodically visit this page and find out about them. By continuing to use any services of the site, you agree to accept all subsequently published terms and conditions of use.

 

 


  1. Jurisdiction and application of RS law

In the event of a dispute arising from the application of these General Terms and Conditions and in connection with the purchase of products on this website, the contracting parties shall endeavor to resolve the dispute amicably. If the contracting parties do not resolve the dispute amicably, the jurisdiction of the really competent court in Belgrade shall be agreed upon with the application of the law of the Republic of Serbia.

 

 


  1. Protection of personal data

On behalf of the Lovers store, we are committed to protecting the privacy of all our customers. We collect only the necessary, basic data on Customers and data necessary for business and informing users in accordance with good business practices and in order to provide quality service. We give customers a choice including the ability to decide whether or not they want to be deleted from the mailing lists used for marketing campaigns. All customer data is strictly kept and is available only to employees who need this information to do the job. All employees of the Art Studio Marija Strajnić (and business partners) are responsible for respecting the principles of privacy protection.

Art Studio Marija Strajnić acts in accordance with the law on personal data protection in terms of processing personal data collected by performing the sale of products through this website or in terms of delivering advertising messages, which is specifically defined by the relevant documents contained on this website.